Sustainable Business in 2019

Materiality Matrix and Sustainability
Goals and Progress  GRI 103–1

Kuehne+Nagel materiality assessment is based on our dialogue with stakeholders and we reassess our material issues every 2 years. We identify critical economic, social and environmental issues and we decided to update the list of material issues in 2019. Addressed topics are the same as 2017, whereas the material issues were re-grouped.




Participating stakeholders were from: top and senior management of Kuehne+Nagel, customers, suppliers and NGOs. The online survey was sent to 370 stakeholders with a feedback of 37 per cent. The stakeholders’ mindset is unchanged from the previous materiality assessment in 2017. The main four material aspects remain: customer relations and satisfaction, fair treatment of workers, occupational safety and health, data privacy and security are on the same level (very important) to Kuehne+Nagel internal and external stakeholders. GRI 102–47; GRI 103–1    

The addressed material issues are reflected in this Sustainability Report.


  Material Issues Definition and scope of terms  
1 Public policy engagement Stability of the company/open participation Annual Report 2019
2 Terrorism and political unrest Defined countries risks/preparedness/political and economic stability Annual Report 2019
3 Business preparedness, resiliency and disaster response Business strategy/business continuity management/technology risks Sustainability Strategy
4 Data privacy and security Data security/privacy/trust Ethics and Compliance Programme
5 Responsible communication Corporate culture/responsible marketing and advertising/benefits of products Stakeholder Engagement and Dialogue, Customers
6 Customer relations and satisfaction Sustainable services/satisfaction survey Suppliers, Quality Services
7 Product and service innovation Digital transformation/automation Customers, Suppliers, Facility Management, Quality Services
8 Supplier diversity/engagement Integrity Due Diligence target development Suppliers
9 Sustainable supply chain Supplier Code of Conduct Suppliers,
10 Fair treatment of workers Diversity/work-life balance/non-discrimination Raising diversity awareness
11 Employee development Training and skills management/recruiting/continuous learning and knowledge Employee Development, Continuous Learning and Knowledge
12 Occupational safety and health Work-life balance/safety and health of employees Quality Services
13 Labour standards Employee relations/human rights Employee Development
14 Diversity and equal opportunities Diversity awareness/non-discrimination Raising diversity awareness, Employee Development
15 Corporate citizenship Legal, ethical and economic responsibilities Ethics and Compliance Programme
16 Waste management and recycling Waste disposal Waste and Recycling
17 Management of dangerous goods Consignment procedures/emergency response/compliance assurance Quality Services
18 Greenhouse gas emission Environmental management system/impact on ecosystem Climate Change
19 Efficient use of resources Sustainable production and consumption patterns Waste and Recycling, Water and Conservation
20 Biodiversity and ecosystems Maximising the efficient use of existing space/comply with regulations Water and Conservation
21 Ethics and governance Operational structure/governance framework/compliance with laws and regulations/anti-corruption Ethics and Compliance Programme
22 Transparency, disclosure, reporting Financial results/share price/dividends/capital/stability of the company Annual Report 2019