Integrity in Business

Stakeholder Engagement and Dialogue  GRI 102–12; GRI 102–13; GRI 102–40

Kuehne+Nagel has an intensive relationship with its stakeholders and how their business impacts on their respective growth and also how our impact on them. Since 2016, Kuehne+Nagel has established a sustainability programme to support communication with stakeholders and to improve its processes in all areas of business. The company encourages its stakeholders to address the issues. This helps Kuehne+Nagel to analyse, process and work on improvement, step by step.


Internal and External Stakeholders  GRI 102-42

Industry partners

Global industry initiatives are of great importance for Kuehne+Nagel. They provide a sound platform to exchange ideas and best practices based on a dynamic dialogue. Some of the global institutions and initiatives that Kuehne+Nagel have projects with are:

  • Clean Cargo (CC)

  • International Federation of Freight Forwarders Associations (FIATA)

  • European Association for Forwarding, Transport, Logistics and Customs Services (CLECAT)

  • Global Logistic Emission Council (GLEC)

  • International Air Transport Association (IATA)

Ocean Conservancy

Kuehne+Nagel supports Ocean Conservancy in advocating for the protection of special marine habitats, restoring sustainable fisheries, and reducing the human impact on ocean ecosystems.

Development and Climate Alliance

As a member, Kuehne+Nagel pursues the initiative’s focus on achieving climate-neutrality, contributing to the 2030 agenda and towards international climate actions, including in developing countries.

Global Maritime Forum

Kuehne+Nagel participates in the forum’s commitment to shaping the future of global seaborne trade to increase sustainable long-term economic development and human well-being.

For more details about our industry partners, please see our 2018 Sustainability Report.

Relationship with shareholders GRI 102–42; GRI 102–43

Kuehne+Nagel provides detailed financial performance figures on a quarterly basis to its investors and the public. At the Annual General Meeting (AGM), the company‘s shareholders vote on issues of mutual interest according to statutory requirements.

In 2019, our management team dedicated 30 days to investor engagement through participation in numerous investor events including both roadshows and investor conferences.

Communication with employees

Kuehne+Nagel holds town hall meetings on a global level on quarterly basis where Management keeps employees up to date on important company information; employees have an opportunity to ask questions and to give their feedback.

Communication with customers and suppliers

Kuehne+Nagel’s annual customer survey helps to identify potential improvements in service quality and to give customers the opportunity to share their opinion. Hearing the voice of the customer is an opportunity to gain insight to the customer’s experiences, challenges and perceptions. Thus, it facilitates regular discussions and provides opportunities for Kuehne+Nagel to listen, learn and improve. Further information can be found in this report in the customers and suppliers sections.

The company has established a communication channel with its suppliers throughout the Supplier’s Code of Conduct. It aims for a broader assessment of the suppliers’ impact on the environment and society through their labour practices and safety and health standards.


Kuehne + Nagel is actively engaged in the dissemination of regulations through various industry organisations eliminating redundancy and increasing efficiency.


Interaction with the logistics industry primarily happens through industrial sector working groups. Kuehne+Nagel participates in such groups, which represent the logistics sector, legitimate interests, and also consider ways in which the industry could perform in an increasingly sustainable manner.

For more details about the dialogue with stakeholders, please see our 2018 Sustainability Report.